SHIPPING RULES & RESTRICTIONS
At Cottontail Store, we strive to deliver your purchases on time and in good condition.
We ship orders Monday through Friday. Payment confirmation received on weekends and holidays will be checked on the next business day. Please allow 1 day after payment confirmation for us to check your payment, do quality control of your merchandise, and pack your order before we ship them on the next day.
We will deliver your purchased item(s) once we have received invoiced full amount transfer.
PLEASE NOTE: We're unable to ship if problems occurred regarding the payment.
For Domestic Orders, please allow up to 2 - 5 business days for shipping depending on the destination cities (Certain destination might take more days).
For personalized items, it may take up to 10 business days for design approval, if applicable, and production.
You will be sent an email confirmation once your order has been dispatched with tracking information.
Cottontail Store is not responsible for lost/misplaced packages after JNE delivers to designated addresses.
Customers are held responsible if JNE fails to deliver package on time due to incomplete addresses, lack of recipient information at the address, or if the recipients - either deliberately or not - reject the package upon delivery.
If the package is returned to us, customers are compelled to pay the additional shipping fee if the mistake is due to customer’s oversight/omission.
Return policy only appilcable to damage/defect merchandises.
1.You should email us within 3 (three) days after you receive the merchandise. Please provide these information in your email:
- Your order number
- The date you received the product
- A detailed description of the damaged product(s)
2. We will response to your email and ONLY after you get the email response you can return the merchandise and we will give you the designated address.
3. You will then have 7 days beginning after you receive our email response to send it back. Merchandises have to be remained unused and keep all tags and original packing with them.
4. All Personalized and Sale items are final, they cannot be returned.
If the merchandise you returned is sold out and we can’t replace it with new one, we will refund your money via Bank Transfers for domestic customers or PayPal for international customers. We are not responsible in taxes and duties charged for international customers. Your refund will be transferred to your bank account, which you have to provide with your complete name and details. Refund will include shipping costs. For international customers, please contact your local customs for more details for tax and custom refund.